Privacy Policy

1. Who We Are

This website is operated by Castaway Divers, a PADI 5-Star Dive Resort located on Sunrise Beach, Koh Lipe, Satun 91110, Thailand. When we refer to “we”, “us”, or “our” in this policy, we mean Castaway Divers and Koh Lipe Divers.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• •Use our contact form (name, email address, message content)
• •Contact us by phone, email, or WhatsApp to enquire about diving, courses, or snorkel trips
• •Book a course or service (name, contact details, certification level, medical information required for diving)

3. How We Use Your Information

We use your personal information to:

• •Respond to your enquiries and booking requests
• •Process dive course registrations and PADI certifications
• •Ensure your safety by reviewing medical information before diving activities
• •Improve our website and services

4. Cookies & Analytics

Our website may use essential cookies to ensure proper functionality. We do not use third-party advertising cookies. If we use analytics services, they collect anonymous usage data (pages visited, time on site) to help us understand how visitors use our website. This data cannot be used to identify you personally.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with PADI for the purpose of processing dive certifications, as required for course registrations. We may also share information if required by law or to protect the safety of our customers.

6. Data Retention & Security

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of your booking and any follow-up period. Dive certification records are maintained as required by PADI. We take reasonable measures to protect your information from unauthorised access, loss, or misuse.

7. Your Rights

You have the right to:

• •Request access to the personal data we hold about you
• •Request correction or deletion of your personal data
• •Withdraw consent at any time
• •Lodge a complaint with a data protection authority

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). To exercise any of these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: